Waiting ONE MONTH for Crypto.com support to release $7,000! Support is useless!!
ONE MONTH ago $7,000 was sent from Coinbase to Crypto.com. A "satoshi test" was required to prove ownership of the bitcoin address it came from (which neither Crypto nor EU regulation requires for exchanges). By one stupid click the "non-custodial" option was accidentally picked instead of "exchange". This has resulted in the impossibility of performing the "satishi test" and releasing the $7,000. We have been trying to get Crypto support to help for exactly ONE MONTH and they are utterly useless. They cannot reset the option to choose "exchange" again instead of "non-custodial" nor will they just manually approve it (their simple chain analysis can see it came from Coinbase).
Support has been completely utterly useless and for the first week would only respond with irrelevant copy and paste generic replies. It has been escalated countless times and they never fix or address the problem. We are now having to contact Crypto.com's regulatory bodies in various countries and god knows how long that will take. All they have to do is allow us to choose the correct transfer option again the coin came from (from Coinbase) which seems to be technically impossible for them. Or they could just manually approve the transfer by verifying with their simple chain analysis that the transfer came from Coinbase. They refuse to do either.
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from Bitcoin - The Currency of the Internet https://ift.tt/9iRSUWh
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